Tech support you can actually verify.
LiveAssist connects you with background-checked technicians for software problems and computer or laptop issues — over a live, screen-shared session you control from start to end.
Quoted before repair
Two kinds of problems, one honest process.
We're direct about what we can fix over a remote session, and what needs a hands-on visit — we'll tell you which is which before you pay anything.
Software & product support
Fixed remotely, in one session, while you watch every step.
- Windows & macOS errors, crashes, update failures
- Office, email & productivity suite setup
- Antivirus, firewall & security software configuration
- Printer, driver & peripheral setup
- Licensing, activation & installation issues
- Backup & sync tool configuration
Computer & laptop assistance
Diagnosed remotely; repaired remotely where possible, referred where it isn't.
- Slow performance & startup tune-ups
- Virus & malware removal
- Wi-Fi & network connectivity issues
- Data recovery & drive health checks
- Storage upgrade guidance (SSD/HDD)
- Hardware diagnostics & failure reports
Every session follows the same four stages.
The same ticket pipeline our technicians use internally — so you always know exactly where things stand.
You describe the problem
Tell us what's wrong. No software installs, payment, or account access required to get a first read.
We quote before we touch anything
A technician reviews it live with you and gives a flat price. You decide whether to proceed.
You watch the whole session
Screen-share only, recorded on request. You can end the session at any point.
You confirm, then we bill
Payment is collected only once you've confirmed the issue is actually resolved.
A small, named team — not an anonymous call centre.
LiveAssist is operated as a registered technical support service. We publish our credentials because remote support has a trust problem industry-wide, and the only fix is being checkable.
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Every technician is identity-verified
Background-checked and assigned a public technician ID shown at the start of every session.
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You control screen access, always
Sessions run on standard, consent-based remote tools. You can revoke access instantly, from your side.
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No cold calls, no pop-up warnings
We never contact you first, and we don't run "your PC is infected" ads. If someone claiming to be us calls you unprompted, it isn't us — report it.
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Written diagnosis on every ticket
You get a plain-language summary of what was found and what was changed, kept on file for 90 days.
Business details
Real technicians, real specialties.
Ravi Kumar
9 years in enterprise IT support before joining LiveAssist full-time.
Sana Mirza
Former Apple authorised service advisor; handles licensing & app conflicts.
Arjun Varma
Specializes in drive health, data recovery, and pre-repair assessments.
Priya Nair
Focused on virus removal, firewall setup, and account-security clean-up.
Flat rates, quoted before we start.
No hourly surprises, no "final total" that grows mid-session. The diagnostic is always free.
Single-issue fix
One specific software or performance issue, resolved in a single sitting.
- Free diagnostic first
- Pay after confirmation
- 7-day fix guarantee
Full device tune-up
Performance clean-up, security check, driver updates, and startup optimisation.
- Full system scan & report
- Malware & junk cleanup
- 7-day fix guarantee
Monthly care plan
Unlimited software support sessions and priority booking for one device.
- Unlimited software sessions
- Priority queue placement
- Cancel anytime, no lock-in
Hardware referrals never carry a commission from us to the repair partner — that quote comes from them directly. International pricing is an approximate USD equivalent; the amount charged is confirmed in your quote before any session begins.
What sessions actually look like.
"Told me upfront it was a driver conflict, not a virus like the last place claimed. Fixed in 15 minutes, quote matched the bill exactly."
"Appreciated that they said my keyboard issue needed an in-person repair instead of trying to charge me for something remote couldn't fix."
"Watched the whole thing on my own screen. Technician explained every step instead of just taking over silently. Felt like the opposite of a scam call."
Is this legitimate? Good — ask that.
How do I know LiveAssist is a real, safe service?
What exactly can a technician see or do on my device?
Will you fix physical hardware remotely?
When do I actually pay?
What if the problem comes back?
Describe the problem. The diagnostic is free.
No account required to get a first read on what's wrong.